Request a restore
Recover from a daily backup — restores are team-assisted, so here's how to request one.
Last updated: 2026-08-113 min read
Restores are performed by the Mahsumaah team to protect your data — there's no self-serve 'restore now' button. When you need to roll back, you request a restore and we run it for you from the appropriate daily backup.
How to request
- Open a support ticket or contact us as soon as you notice the problem.
- Tell us the site, what went wrong, and roughly when it was last correct.
- We identify the best daily restore point and confirm the plan with you.
- Our team runs the restore and verifies the site is back to a working state.
Important
The sooner you ask, the better. Because backups are daily, restoring may roll back to the most recent daily snapshot — any changes made after that snapshot could be lost.
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