Open a support ticket
How to reach our operations team and what to include so we can help fast.
Last updated: 2026-08-113 min read
The fastest way to get help is a support ticket, which reaches our operations team directly and keeps the whole conversation in one place. Good detail up front means fewer back-and-forth messages.
What to include
- Your domain or site name so we can identify the right service.
- A clear description of what you expected and what actually happened.
- When it started and whether it's still happening.
- Any error message text or a screenshot.
- The impact — is the site down, or is it a smaller issue?
Note
If your site is completely down, see 'Urgent outage' first — there are a few quick checks that can save time while we investigate.
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